Certainteed Double Hung

A handy person from Connecticut says:
May 19, 2021
Pic "Latch" shows brand, Pic "Good Side" shows what the good window looks like, Pic "Broken one" shows what the bad window looks like. Both sides look like this ( both springs showing ) Pic "Top Part" is the part roughly in the middle of the window where I assume these parts can be removed and replaced. I need two "spring units" as both seem to be broken.
Thumbnail of the uploaded file named Latch.jpg
Thumbnail of the uploaded file named Broken one.jpg
Thumbnail of the uploaded file named Top Part.jpg
Thumbnail of the uploaded file named Good side.jpg
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Bob from SWISCO responded:
May 20, 2021

It looks like you need new coil balances. Can you remove the existing one and show me the pivot shoe that they attach to? The identity of the pivot shoe dictates the coil balances you need. We may have more questions from there, but that will go a long way. Many thanks. 
A handy person from Connecticut says:
May 21, 2021
Here you go.
Thumbnail of the uploaded file named Window Springs.jpg
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Bob from SWISCO responded:
May 24, 2021

Perfect, thanks. This is our 15-192 Pivot Shoe, which uses our Series 170 and Series 171 Coil Balances. See the video below for details. Let me know if you have any other questions. 
A handy person from Connecticut says:
May 24, 2021
I only have one coil on each. The coil has "408" printed on it. So it looks like I need to order (2) coils, one for each side. Is that part number 170?
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Bob from SWISCO responded:
May 24, 2021

Correct: if there's just one coil per side and it's stamped 408, then use the S170-408 8 pound spring. For a new housing assembly, see our 15-156 and 15-157. 
A handy person from Connecticut says:
May 24, 2021
Thank you. This has been a great experience. Well done to you and SWISCO.
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Bob from SWISCO responded:
May 25, 2021

Thank you for the kind response, and for considering our business. We're here if you need anything else. 
CertainTeed Pivot Shoe
CertainTeed Pivot Shoe
15-192
$6.39
408 Series 170 Coiled Balance Spring
408 Series 170 Coiled Balance Spring
S170-408
$6.55
CertainTeed Lance Spring Cover, Wide
CertainTeed Lance Spring Cover, Wide
15-156
$1.97
CertainTeed Balance Drum
CertainTeed Balance Drum
15-157
$1.70
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
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SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
VIDEO
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How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
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Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Removing a Triple Coil Window Balance
Removing a Triple Coil Window Balance
GUIDE
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