I recently ordered your part # 26-353. Unfortunately they are thicker than the original and prevent the window from fully closing. Any help would be appreciated. Thank you.
A home owner from Hicksville NY says:
January 12, 2021
Here's an additional photo showing the original on the lef and the one I ordered on the right. You can see the difference in thickness which is preventing the window from closing. Thank you again.
Tom from SWISCO responded:
January 13, 2021
The 26-353 isn't designed to replace the pivot bar you have now, that's for a different type of Certainteed window. Your pivot bar was discontinued and replaced by the 26-175. This will work the same way as the original. The video below will go into more detail.
