Certainteeed sash won't stay up. Coil balance replacement.

A quick learner from El Cajon, CA says:
Need help finding the right parts and replacement tips. Hoping you guys have both.
Thumbnail of the uploaded file named IMG_5190.jpg
Profile picture of Bob
Bob from SWISCO responded:

See our 15-192 Pivot Shoe, which uses Series 170 and Series 171 Coil Balances. The video below goes into more detail about these components. The video below shows how to remove and replace a different kind of coil balance system. Some general principles from this video should still help you. 

How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.