Chanel balance in non tilt window.

A quick learner from Ohio says:
May 24, 2019
Hi, I have a window here that the balance must have come disconnected. When the window is closed you can see the balance where it?s not supposed to be. Because of this I can?t access the metal clip on that side. Is this fixable? How would I remove the window. Any guidance you can give would be appreciated. Thanks!
Thumbnail of the uploaded file named 2740 stamp
Profile picture of Bob
Bob from SWISCO responded:
May 28, 2019

Thanks for posting. It looks like you might need new Top Sash Guides. The Top Sash Guide is a nylon cap in the top corner of the sash that is meant to keep the channel balance in place during operation. When this breaks, the channel balance shoots past the window sash, as shown in your photos. See the video below for information on removing the sash and removing and replacing the broken Top Sash Guide. If you need help identifying the right replacement, show us 'mugshot pictures' of the front and side of your undamaged Top Sash Guide, removed from the window. You can see our selection of Top Sash Guides here.
27" Series 350 Channel Balance
27" Series 350 Channel Balance
S350-27
$10.77
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.