26 inch long by 1/2 inch.
The window go up and down.
Thanks.
Casey from SWISCO responded:
March 29, 2018
Check out our S390-26. Your 25 3 stamp indicates that you will need to choose the 2530 option. |
Casey from SWISCO responded:
April 3, 2018
Hello! We did receive your second set of photos. Based on the photos you've sent to us, we believe you have our 2390-26 channel balance. Your 25 3 stamp indicates that you will need to choose the 2530 option at checkout. Let me know if I can help you with anything else. |
Casey from SWISCO responded:
April 17, 2018
Hello, I'm sorry to hear that. First, double check that the old and new window balances measure the same length. If they are the same, check which hole you are placing the balance hook into. Sometimes window manufactures punch two holes on the side near the middle of the track. If so use the lower hole for the bottom sash. Let me know how this works. |
Paul from SWISCO responded:
April 17, 2018
Huh, I'm not sure what the problem could be. My associate tells me that everything you ordered ended up matching your balances. The only thing that comes to mind is that there may be an issue with the hole in which you're placing the balance hook. Sometimes window manufacturers punch two holes on the side near the middle of the track. If that's the case for you, use the lower hole for the bottom sash. |