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Casey from SWISCO responded:
March 8, 2023
Hello, It looks like you have either our S351, with a 15-002 bottom attachment, or S390, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. You also mentioned that your balance channel measures 30-1/2" long, which we can supply but it would need to be a custom order since our stock balances come in even inch lengths. You also mentioned at the end of your post that the metal channel measured 30-3/8" long. Please confirm the exact metal channel length, as well as the number of balances that you need, and we can go from there. Thank you! 
Comparison of the S351 and S390 balance shoes.
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Casey from SWISCO responded:
March 29, 2023
Thanks for getting back to us. Unfortunately, we can not provide custom balances with a 30-3/8" long metal channel. If that is the exact length of your balance, neither custom 30-1/2" balances nor our stock S390 balances that come in even-inch increments would work as a replacement. We apologize for the inconvenience. |
Casey, Good morning! Would like to proceed with buying some window balances. Metal length is exactly 30 & 3/8". Balance width is 1/2". Balance shoe width measures 1 & 1/8" which is S390, 15-001. No tilt window. Would like to buy 2 or 4 balancers.
Please provide your response on an email with a link. I don't have a clue how to text. It might be easier to discuss. Hope this helps.
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Casey from SWISCO responded:
March 30, 2023
I understand that you are in need of new balances but, as we mentioned, we do not carry replacement balances that end in 3/8" increments. Unfortunately, neither our stock nor custom balances would work to replace 30-3/8" long balances. I'm sorry that we won't be able to provide the balances that you're looking for. |
