Quick Learner from Deerfield Beach, FL
Dec 27, 2021 9:43 am
Please see photos above. Looks like Swisco S380-24 is the right part, but please verify. Stamped on part "2320".
5 user uploaded images
3 Replies
Hello!
I'd say this looks like a match for our S377-24 channel balance with a 2320 stamp option. Look this over and see if you agree.
Hello Emily,
Thanks for shipping the units quickly. They arrived today Jan 2, and I worked to install them, but found that with the balance units installed and in place, I was unable to re-install the window. It was as if the balance units were just a smidge too wide, preventing re-insertion of the window, which ALMOST did fit.
In order to get the units into their channel, I had to file down the little feet a bit. The photo attached shows the little feet on my original balance, they were smaller than those on your series 377 unit.
BOTTOM LINE - maybe I don't have the correct units? I ordered the 377 units you suggested.
Can you please help me?
Hey there. Emily isn't here today, but I'm happy to help as best as I can.
The Series 377 comes with the 1" deep 15-005 shoe, which is on the small side compared to other options. It's also pretty standard for balances like yours, but obviously not your case in particular. It seems that yours is a special configuration.
We do sell a smaller shoe, the 15-029, which is only 7/8" deep. However it's not a standard option so it would have to be a custom order. Basically it would be the same configuration as the Series 377 except it comes with a 15-029 shoe, instead.
Is that something that interests you? I'd be happy to set you up with a custom order link you can use. You can also return the balances you already bought for a refund.
If you're in a time crunch, filing down the shoes you already bought is totally feasible. I actually do that all the time whenever I think the balance shoes I pick are a little on the large side. 1/8" difference isn't much so a steady hand and a utility knife usually does the job. Just make sure to wear safety gloves if you go down that path, just in case. I'd be lying if I said I never nicked myself on accident, so better to be safe.
