Double Hook Channel Balance

A quick learner from USA says:
Need parts for replacement windows, please let me know if you need anymore information from me.
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A quick learner from USA says:
More pictures.
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Profile picture of Tom
Tom from SWISCO responded:

We may be able to replace this hardware for you, but we'll need a bit more information before we confirm. First, can you tell me the length of the metal channel and the number printed on it? Can you also tell me how many you need?

As for your second batch of photos, they came in a little unclear. Can you try uploading them again?

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