Channel Balance

A home owner from Glen Ellen, CA, USA says:
Hi. the string broke on my channel balance for my kitchen window. The metal part of the channel balance is 15" in height. Which part should I order. Thank you, Ginny :]
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Emily from SWISCO responded:

Hi, Ginny!

You'd want either our S380-15 or S385-15 channel balance, depending on the size of the bottom shoe. Our Series 380 has a 1" deep shoe, while the Series 385 has a 1-3/32" deep shoe. You'll need to measure as shown in the picture below to see which one matches best. You will also need the 1440 strength option, based on your 14 4 stamp.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
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