Channel Balance

Home Owner from West Vancouver, Canada

Sep 1, 2014 10:00 pm

I'm looking for two channel balance. The metal piece is 14" long and the marking is: 13 5 I5 CALDWELL (see pictures)
The shoe is: 1 3/32"

according to your product list it seems to be the
14" Series 385 Channel Balance
Product Code: S385-14

I'm not sure how the numbering fits with the marking.

I would appreciate if you could let me know if I selected the correct product so I can order it.

Thank you.
Herbert Horn

User submitted photos of a window balance.

6 Replies

Tom from SWISCO

Sep 3, 2014 2:19 pm

The S385-14 looks close, but you will have to carefully compare the dimensions of your nylon attachments to those found on the Series 385 to be sure that they match. The stamp of 13 5 usually corresponds to our 1350 option, but you may want to weigh your sash just to be sure.

Home Owner from West Vancouver, Canada

Sep 3, 2014 7:40 pm

Hi Tom,
thanks for your quick reply.
It is the S385-14. However, there is no 1350 option available for this part. Can I use the 1340 option?

thanks,
Herbert

Tom from SWISCO

Sep 4, 2014 9:13 am

Oh, I'm sorry. No, you should stick with the 1350 option. It's no problem, we can custom make it for you. I'm going to email you a custom order link and price quote that you can use to place an order on our website. Please let us know if you have any questions!

Home Owner from West Vancouver, Canada

Sep 29, 2014 8:04 pm

Hi Tom,
I received the channel Balances and installed them without problems.
Let me congratulate you to your website and Customer Service. It's one of the best.
thanks,
Herbert

Tom from SWISCO

Sep 30, 2014 9:02 am

Thank you so much, Herbert! It was our pleasure. If you have any other questions, let me know.