Tom from SWISCO responded:
July 1, 2015
Thanks for contacting us! We can help with this balance, but it will need to be custom made. Before we start, though, I would like you to confirm the weight of your sash. You say it weighs 23 pounds, but your balance is stamped with "27 5," which tells us that it was made to support 25 through 28 pounds. Did you ever find this balance to be too strong? Is 27 5 correct, or should we adjust down?
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Tom from SWISCO responded:
July 2, 2015
I'm afraid no standard balance we have can work for this. This is a special setup that can really only be replaced by the same thing.
If you want to proceed, we can make these balances so that they support your 23 pound sash. I just need to know how many you'll need. |
Tom from SWISCO responded:
July 7, 2015
Great, thank you. I have emailed you a custom balance order form for this hardware. Keep an eye on y our inbox.
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Casey from SWISCO responded:
July 10, 2015
The top sash guide is sold separately. See if SWISCO product code 18-052 could be a good fit.
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