Acorn Series 3500 Channel Balance

A handy person from Pocatello, ID says:
I already ordered two S351-29 29" channel balances with option 2830. But, this was unfortunately the wrong item. So, I need yor help. Our local window guy says he's never seen these types of balances where the "top" actually slides up and down in a groove on the window frame. I'll attach pictures that should show you everything I have. The length is correct at 29", but the "top" and "shoe" were wrong. My existing balance is stamped with 2830, BIS (sideways) and what looks like a small 1B also (hard to tell). The house was built in 1978. The "top" has grooves that slide up and down this channel in the side of the frame. The "shoe" just slides up and down on the outside of this channel. To place the "top" into the channel you unscrew a little rubber bumper near the top of the frame. Then, you can move the balance up to a spot where it can be pulled out of the channel. Hopefully, the pictures will tell you everything you need to know.
Please help.

Thank you,

User submitted photo of channel balance and attachments.
Profile picture of Paul
Paul from SWISCO responded:
John, thank you for your patience and thank you for posting images.

I recognize this balance, it is for an Acorn series 3500 single hung window. Our Series 710 Channel Balance is the replacement you need.

The S710 balance has the 15-003 bottom shoe and the 19-009 top. The 19-009 top is the same top as your original balance. The 15-003 looks different than your original shoe, but it is the replacement for your original Acorn balance shoe.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at