Channel Balance

A home owner from streamwood, il says:
I'm trying to replace a 1/2" wide window channel balance that is 34" long. There is a number stamped on the channel that says 3340. It looks like your S380 or S385 would replace it. Would you be able to tell me which would replace the 3340? Thanks
Profile picture of Tom
Tom from SWISCO responded:
Here's the confusion. 3340 isn't your balance Series; that's your stamp option. You'll need to select the 34" balance and 3340 option once you know the Series. To tell the difference between the Series 380 and the Series 385, you should measure like in the photo below. If it does, in fact, measure 1-3/32", you should go with the Series 385. If it's 1", that's the Series 380.
Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.