Bob from SWISCO responded:
February 13, 2020
Thanks for writing in. Can you confirm the depth, or 'heel-to-toe' measurement of the bottom nylon shoe? If it's 1", then you indeed need the 15-005 Shoe; however, if it's slightly greater than 1", then the shoe might be our 15-004, in which case you could use the Series 350 as a standard replacement. Honestly though, this shoe looks a bit like our 15-029 to me, which has a depth of just 7/8". Either way, if you could confirm this measurement, we'll know what you need. Many thanks. |
Bob from SWISCO responded:
February 14, 2020
Thanks for getting back to me. I'm actually a bit confused now, as the balance you show in these new photos is entirely different from the one in your first post. The second balances does happen to be a custom balance as well, but of entirely different configuration. Is this from a different window? And does it also need to be replaced? If so, we can help, but I just want to be clear it won't be the same replacement for the balance in your first batch of photos. If you can confirm the depth of the shoe featured in your first post, we can get this started for you. If you need to replace the second balance as well, we can help, but we'll also need the stamp code on the metal channel. Thanks. |
Bob from SWISCO responded:
February 17, 2020
Thanks for getting back to me. I apologize, I was not clear enough with what I meant when I said the second balance you show has to be custom made. Let me explain, and also clarify a few things here:
Now, to be clear: Is the second balance you show in your photos, with the larger nylon shoe that has the metal clip or hook come out of the shoe itself, the one stamped 2430? And is the balance with the 15-029 shoe the on stamped 1620 and 17" long? Please confirm this, and I'll get both custom orders set up for you. Many thanks. |