Tom from SWISCO responded:
August 16, 2019
Hello, We should be able to help but I'd like you to confirm that our 15-197 locking terminal is a match to the end attachment in your photo. if it is, then these balances must be custom made and we'll need to send you a special order link. I'd also like you to confirm the metal channel length for each balance. if I'm following, one is 25" (top sash of 20.2 pounds) and the other is 26" (bottom sash of 21 pounds). If this information is correct, then we'll just need the quantity of each balance that you'd like to order. Thank you! |
Tom from SWISCO responded:
August 16, 2019
If you click on the link I provided, you can see detailed pictures and dimensions for our 15-197. All you have to do is look at our info to determine if it's the same as what you have. Your shoe is at a bit of a weird angle in your original photos so I can't really be 100%. If you only need one size balance, that's fine. Just let me know how many you need in that case. |
Tom from SWISCO responded:
August 20, 2019
Yep, that looks like our 15-197 alright. This will definitely have to be a custom order. Specifically, it'd be our S751-26 with the default shoe swapped out for the 15-197. In regards to the stamp options, these indicate the sash weight these balances can support. If you look on the S751-26 store page, you can see a chart relating each stamp to a sash weight. You had told my colleague Michael T. that the bottom sash is 21 pounds and the top sash is 20.2 pounds, which means our 25HD stamp is what you want to use. Now we just need to know quantity. Once you tell me that, I'll email you an order link and price quote. |
Tom from SWISCO responded:
August 21, 2019
Sure thing! I'll send that over now. I'll also send over an order link for 2, just in case. We usually recommend replacing both at the same time. It's ultimately up to you, of course, I just thought I'd give you the option. |