Casey from SWISCO responded:
March 8, 2019
Thanks for sending in your balance photo. It looks like you have either our S380-12" or S385-12" channel balance. The difference between the two lies in the shoe. The series 380 balance has a 1" deep shoe while the series 385 has a shoe that is 1-3/32" deep. Compare your shoes to this photo to decide which is the better replacement. Then select spring strength option 1120. Comparison of the S380 and S385 balance shoes.
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