Channel Balance ID

A home owner from Chicago, IL says:
I have a few window balances that have broke/snapped. I've attached images of them. They measure to be about 32" in length and the numbers on them say '3190...29' Can you help me determine which ones I need to replace them.
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Bob from SWISCO responded:

Thanks for posting. See either our S351-32 or S390-32. The only difference between these two balances is the 'depth' of the bottom nylon shoe, so compare both with your old hardware to see what matches best.

This stamp option is interesting. 3190 is from an older rating system we no longer use, but the second set of numbers, 29, should indicate that you have a 29 lb window sash. In that case, you could use a stamp option of 3150, which is for a window sash in the weight range of 28 through 32 lbs. You could always get the exact weight of your window sash to confirm this if you want to be safe. Let me know if you have any other questions.

A home owner from Chicago, IL says:
Great thank you! That helps a lot!

One last question. If I order and for some reason it doesn't fit, what is the return/exchange policy?

Thank you,
Tyler
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Bob from SWISCO responded:

Hey Tyler. You can view our Return Policy here. Let me know how you make out, and thanks a lot for reaching out, we appreciate it.

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