Bob from SWISCO responded:
January 12, 2022
Is there a balance from an identical window in the house you could show the top and bottom fittings from? Or at least from a similar window? That would help a ton. Can you also confirm the visible glass height? We'll do our best to help from there. Many thanks. |
Bob from SWISCO responded:
January 13, 2022
If there is no intact balance to go off of, it's going to be near impossible to narrow this down any further I'm afraid. You said that there were still broken end fittings you were going off of--was this from the original broken balance? If so, we can at least see that? The other issue here is that the visible glass height would imply your balance has a length that does not end in an even increment--in other words, it might be 19-1/2" or 19-5/8", something like that. This is not typical of a standard issue balance, and indicates to me you might have something we can only replace via custom order. Seeing an original balance is the only way to confidently narrow down what you might need. Apologies for any inconvenience. |