Tom from SWISCO responded:
April 4, 2016
Hey, Joe. I'm afraid the balance you ordered will be too weak. The 3450 option can only carry, at maximum, 34 pounds, regardless of whether or not your old balances are broken. You can see a chart on the S380-35 store page that shows how much weight each option can support. Out of curiosity, what was the stamp on your old balance?
Either way, we could custom make a balance for you, if you were interested. We would be using the special 3460 option, which can carry a sash weight of 34 through 39 pounds. I recommend returning your balances you ordered for a refund, when you receive them. |