Channel Balance Order

A handy person from Orlando FL says:
I just ordered:
35" Series 380 Channel Balances
option: 3450

However, my window is 38lbs, a 50" double pane. I 'assume' the option 3450 is the heaviest load available and it will work much better than my broken one. Can you confirm my assumption?
Thanks, Joe
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Tom from SWISCO responded:
Hey, Joe. I'm afraid the balance you ordered will be too weak. The 3450 option can only carry, at maximum, 34 pounds, regardless of whether or not your old balances are broken. You can see a chart on the S380-35 store page that shows how much weight each option can support. Out of curiosity, what was the stamp on your old balance?

Either way, we could custom make a balance for you, if you were interested. We would be using the special 3460 option, which can carry a sash weight of 34 through 39 pounds. I recommend returning your balances you ordered for a refund, when you receive them.
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