Tom from SWISCO responded:
May 16, 2014
Good morning, and thanks for posting. Looks like your top attachment is winged, while your bottom is not. Since this doesn't match any of our standard Series, your balance will have to be specially made.
Before I can work on that, though, I'll need to figure out what that bottom shoe is. Check out our 15-001 and 15-002 and tell me which is a closer match. Comparison of 15-001 & 15-002
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Casey from SWISCO responded:
May 16, 2014
Hi Steve, I just wanted to mention that for this type of custom balance it is not a huge time consuming deal for us to make up for you. The fittings and channel balances are normally in stock; even the standard series you see on our site are made to order. Please take a moment to respond with details for us to quote, we may just surprise you.
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Tom from SWISCO responded:
May 30, 2014
Thanks for getting back to us, Steve. I'm afraid our phone representatives cannot identify this balance for you, but I can. You don't even have to send a sample! I have all the information I need, I just need to know what bottom shoe you have (see my post above) and what number is printed on each balance you're replacing. With those two pieces of information, we can get this started.
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Tom from SWISCO responded:
July 2, 2014
Hey, I see you sent us a sample. Thanks! Now I can get you started on your custom order. You have two balances, a 29" balance and a 23" balance, both with the same attachments. Check out this
UPDATE: These balances no longer need to be custom ordered. See S395-23 and S395-29 |
SWISCO really is “the ultimate source for hard-to-find window replacement parts.” They custom made parts for me! http://t.co/UWaKHSfFVs
— Steve Sisko (@ShimCode) July 27, 2014