Channel Balance Replacement

A home owner from USA says:
Channel Width: 9/16"
Channel Length: 18 3/16"

Bottom Shoe Depth: 1 5/16"
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Tom from SWISCO responded:

Thank you for your patience while we look into this. I'm afraid we haven't been able to find a good match for this balance. The issue is that top nylon fitting; I've never seen one in this style. Would it be possible to see a photo of it from the front? Can you also show me the top sash guide it locks into? That will be a huge help. Thank you!

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