Channel Balance Replacement

A quick learner from California says:
Please assist identifying the correct part to order, 2 are needed.
Also, on another window with the same problem, the person that installed the shutters put them too deep in the frame, and there is no way to pop the window out. Is there any solution to this you are aware of, other than removing the shutters?
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thank you for posting! Before I can identify that balance, I just need to determine what that bottom shoe is. Between our 15-004 and 15-005, which is a closer match?
15-004 and 15-005

As for the troublesome sash, can you be more specific? Why can't the sash pop out? Is there something obstructing it? Let me know where you're running into problems, exactly.
A quick learner from California says:
15-005 is the closer measurement. For the other, I have attached another photo. The frame for the shutter is set so deep that the gap is not large enough to get the window out.
User submitted a photo of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
Ah, I see. No, it looks like you're going to have to completely remove the shutters. I don't see any other way around it.

Also, looking at the top corner of your sash, it looks like your top sash guide might be broken. I recommend that you take a closer look at it and see how it's holding up.
A quick learner from California says:
OK, that is a different window anyway. Can you assist with the first one I asked about, in the photos above? I am ready to order those 2 channel balances, if you can tell me what I need. Thank you
Profile picture of Paul
Paul from SWISCO responded:
Oh, of course. If you have the 15-005 shoe, then I recommend our Series 380 channel balance. Compare it to what you have and let me know if you agree.
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