Channel Balance Shoe Replacement

A quick learner from Michigan says:
May 25, 2017
Hello,
I ordered the series 710 28" balance with the 15-003 shoe attachment. The top attachment works perfectly but the shoe attachment does not. I attached the photos of the old shoe and am wondering which shoe attachment do I need to match the old one.

Thanks!

User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
June 1, 2017
I'm surprised the 15-003 didn't work. We've used it to replace the shoe in your pictures for years. Can you go into more detail on how it didn't work?
Channel Balance Shoe, 1-3/16" Depth
Channel Balance Shoe, 1-3/16" Depth
15-003
$0.87
28" Series 710 Channel Balance
28" Series 710 Channel Balance
S710-28
$11.73
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