Tom from SWISCO responded:
June 19, 2020
Hey, Joe. It definitely sounds like you need heavy duty springs, but I'm afraid your photos didn't come through. Could you try uploading them again? Considering this is a Milgard brand window, your balances may be a little different than ordinary, so I'd like to see them to be 100% sure. |
Tom from SWISCO responded:
June 19, 2020
Thank you! These pictures are a relief. This does look like a great match for our Series 380. I appreciate you sending these photos over, I just wanted to be 100% sure. This will make things a lot easier. Please give us a little time to confirm whether they make a version of this balance that can support 55 lbs. I'll try to get back to you as soon as our research yields results. |
Tom from SWISCO responded:
June 22, 2020
Hello again! I just wanted to let you know that I made some progress in my research, but hit a bit of a wall. Before I can continue, would it be possible to get the exact weight of the sash from you, down to the ounce? If we can supply a balance spring as strong as you need, it will have to be very precisely calibrated. I'll need a sash weight that is as exact as possible. |
Tom from SWISCO responded:
July 1, 2020
Hey, Joe. I had posted here on the 22nd asking for more information. Please review my last response and let me know when you can get me that information. |
Tom from SWISCO responded:
July 2, 2020
Thank you! That's exactly what we needed. I'll email you an order link and price quote now for two balances, which is our minimum. If you needed more, please let me know right here in this thread and I'll be happy to change that quantity. |