Tom from SWISCO responded:
September 26, 2014
First, make sure you're only measuring the metal channel. Do not include the nylon attachments in your measurement. If you are, and you're still getting 25-3/4", please take a few pictures of your balance for us to see. You may need something special.
Second, what is the weight of your window sash? That will help us determine the appropriate option. |
Casey from SWISCO responded:
September 30, 2014
Thanks for replying with detailed photos, this is everything we need to get started. I will email you custom balance ordering links shortly.
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