28" and 22" Channel Balances
Thanks for posting. Sorry to hear the balances you ordered didn't work out; you can see our Return Policy here. As far as identifying these balances, can you give me a picture of the top nylon fitting from a different angle? I want to be sure if it has 'wings' or not, like our 19-005. Also, can you double-check the length of both sets of balances? Measure the metal channel, but do not include the nylon fittings in that measurement. Finally, can you show me the stamp code on the metal channel for each set of balances? From there, we'll do our best to narrow down what you need. Many thanks.
I believe once we receive those additional photos of the fittings from different angles, it will give us more information about your balance so that we can provide a replacement option.
Thanks for getting back to us. This looks like our Series 390 to me, which comes with a 19-002 top and 15-001 bottom. That 15-001 is 1-1/8" deep, so as long as your bottom fitting has the same depth then I'm confident that the Series 390 is what you want.
1-1/16" isn't unheard of. There's a good chance that shoe was 1-1/8" originally and simply wore down over time from friction.
1-3/16" however is very peculiar. I would triple check that. We do carry the 15-003, but this is a very specific shoe used in only very specific circumstances. That would mean one of your balances is an entirely different Series than the other, which isn't the impression I got from your other posts.
If this other balance is entirely different, please tell me which one it is (the 28" or 22" balance) and show me clear pictures of the top and bottom nylon fittings.
Sure, we can supply that as a custom order. However before we do that I highly recommend quadruple checking the depth of that shoe to be sure. The 15-003 is uncommon. It very well may be exactly what you have now, but I would be 110% sure before ordering. You can never be too certain.
Assuming the 15-003 is right, we'll need a bit more information. Can you tell me the stamp printed on both balance sizes? I can't make it out in your photo above. I know that you mentioned before that the stamp was 2830, but I don't know if that's accurate. A balance stamped with "2830" would be 29" long, not 28". The first two digits of the stamp are always one less than the length. You should check your metal channel length, too. If the metal channel is 28" long and the stamp does read 2830, then something's wrong and we'll have to figure it out.
Using the same method, the stamp for the 22" balance should start with "21" followed by two other digits.
Can you also tell me how many of each you need? Once I know that, I'll email you two order links and price quotes for those sizes.
In that case, your stamps are inaccurate. Either they were printed wrong when they were manufactured, or whoever installed them cut a 29" and 22" balance down to the sizes they are now. With that in mind, we'll need you to weigh each sash on a scale and give me its exact weight, down to the ounce. That way we can calculate the proper calibration for these sizes.
Please also note that you aren't measuring the depth of the shoe in your third photo. That's the length. The depth of the shoe is the "heel to toe" measurement, assuming that the balance is standing straight up as it is while installed. Refer to the image below.
