Channel Balances

A home owner from Truckee, CA says:
July 13, 2011
Here's what I think I need, and they don't seem to be a normal stock item:
1/2 inch balances for old non-tilt single hung aluminum windows.
Length is 23 inches
Sash guides are 18-009
Shoe appears to be 15-001
Top appears to be 19-005
Option 2230
Pictures attached.

I'd like to order two to make sure they work correctly, and then will order more. I'd also like to order some other parts at the same time. Please let me know how to proceed.
Thanks,
Paul
User submitted photo of channel balance attachments.
Profile picture of Paul
Paul from SWISCO responded:
July 14, 2011
Good Morning,

Thank you for contacting us and submitting your photos. The shoes you've mentioned, 15-001 and 19-005, do appear to be the closest match. Make sure you check the 1" measurement for the 15-001 and compare it to your original. Also, make sure you're measuring the length of the channel portion of the balance only. Confirm the measurement of the balance attachment and the length of your channel balance.
A home owner from Truckee, CA says:
July 14, 2011
Thanks for your quick reply. I've double checked the dimensions and I'd like to order 2 of these balances, two S390s (different window) and some other small parts. If these fit properly, I'll probably change out the hardware in the remaining 17 windows.

Please let me know how to proceed.

Paul
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Paul from SWISCO responded:
July 14, 2011
Paul, all orders can be placed online. However, one of your channel balances will be a custom order (which I can help you with). Have you confirmed the length of the balance channel?
A home owner from Truckee, CA says:
July 14, 2011
Yes, the aluminum channel is 23", and just over 1/2" wide.
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Paul from SWISCO responded:
July 14, 2011
Alright, the channel balance you need is our S395-23 with the 2230 option.

Now, the other parts- are you able to submit images of them as well?
A home owner from Truckee, CA says:
July 14, 2011
I've been able to identify the other parts I need from the excellent descriptions on your web site.

Thanks again for the rapid response.

Paul
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Paul from SWISCO responded:
July 14, 2011
You got it, Paul!
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