Tom from SWISCO responded:
August 20, 2019
I agree, that top attachment is a little peculiar. Please give us a little more time to look into this and we'll get back to you as soon as we can. |
Paul from SWISCO responded:
August 21, 2019
Could we have you provide us with the length of the metal balance and the stamping/markings on the balance? |
Paul from SWISCO responded:
August 30, 2019
Thank you for your patience. This one has taken a lot of digging. We have learned that your balance is discontinued and no longer made, but we're doing our best to find you something similar that will work. Please bear with us just a little longer as we explore all possible options. I hope to get back to you soon. |
Paul from SWISCO responded:
September 6, 2019
Thanks again for waiting. So, I have good news and bad news. The bad news is, this balance is in fact discontinued. The good news is, the manufacturer thinks you can use our S775-27 balance with a 27C stamp as a substitute. After reviewing their info and our own specs, I agree. I think this is your best bet. There's one catch, though. Our balance installs at the top of the frame using a screw. You will likely have to drill a new hole to get it to install in the track. Let me know what you think. |
Paul from SWISCO responded:
September 9, 2019
My pleasure! Thank you for buying with us and please let us know how they work out! |