Channel balance

A home owner from Edward Biggs says:
November 4, 2020
I need 4 replacement assemblies
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Bob from SWISCO responded:
November 6, 2020

I'm pretty confident we can help, but the top fitting on this balance looks like it's mostly damaged. Is there an undamaged version, with the top fitting intact, that you can show us? Can you also confirm the metal channel length (not including the fittings on both ends), as well as show us any stamp code on the metal channel? From there we should be able to move this along for you. Thanks. 
A home owner from Edward Biggs says:
November 9, 2020
I'm gulty of ordering the wrong ballance can I return the ones I got here are pictures of the top as well as the stamp number bsi 2920
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A home owner from Edward Biggs says:
November 10, 2020
30in with out
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Bob from SWISCO responded:
November 11, 2020

Thanks for getting back to me. You have Old Security channel balances. We don't carry these in stock, but we can custom make them for you without issue. They'll be 30" long, stamped 2920, and use our 19-042 Top and 15-005 Bottom fittings. I just sent you an email with a custom link enclosed to order (4) of them. Let me know if you have any questions prior to placing your order. 
Winged Channel Balance Shoe, 1" Depth
Winged Channel Balance Shoe, 1" Depth
15-005
$0.74
Channel Balance Top, Old Security
Channel Balance Top, Old Security
19-042
$0.97
How to Replace a Channel Balance Attachment
How to Replace a Channel Balance Attachment
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Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
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