Channel balance

Question

28" long.  Cord broke or "unknotted", haven't been able to get the bottom piece out of the channel.  What is the secret to getting a new assembly inserted into the channel - IF you can match what we need?

Emily · Accepted Answer

Thanks for reaching out to us. It looks like you have a type of knife lock shoe that is often used with ribbed channel balances such as the Series 751. The video below will detail the installation process.

I'd just like a few more details to confirm what you may have exactly. Can you show us a photo of the shoe once you remove it from the window? Can you also confirm how your balance installs? Lastly, could you confirm if the metal channel is indeed ribbed? Seeing a photo of the metal channel as shown on this page here would be a great help as well.