Channel balance

Quick Learner
This one is from a manufacturer home 27 inches long the plastic is 1 inch deep and has a broken wing. I just don't know what to order. Alpine windows spec HS R30 series 570 MSI 4060
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4 Replies
Bob
Bob from SWISCO
SWISCO
Expert

Hey there. Can you show me the top fitting also? We need to see both for identification. Please confirm the metal channel, not including the end attachments, is 27" long. Finally, please show us any stamp on the metal channel. We should be able to narrow it down from there.

Quick Learner
There are no numbers on the metal at all  I hope you can see the other end. My pictures didn't turn out the best.  I don't have it with me.
3 user uploaded images
Bob
Bob from SWISCO
SWISCO
Expert

Thanks for your new photos. Based on what I see here, you have either our S380-27, S385-27, or S378-27 depending on the depth of the bottom shoe. That's the only difference between them. I recommend measuring your shoe and referring to our dimensions to confirm the best match.

If the old stamp is not present, or at least too faded to read, then your only other recourse is to weigh the sash on a scale. Any common bathroom scale will do. All of our balance store pages have a weight chart that indicate exactly how much weight each balance supports.

Comparison of the S378, S380 and S385 balance shoes.
Comparison of the S378, S380 and S385 balance shoes.

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