Channel balance identification

Quick Learner from USA
Hi all
Please find pictures of my window channel balance attached. The window is insulate 400 series, single hung (the last 2 pictures provide info on the type pf window). The channel balance without the end parts measures 11 5/8 inches.
 
I will appreciate your help in identifying the channel balance replacement.
Thank you    
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4 Replies
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for your post! The window balance you have here is an Extended-Travel Channel Balance and will need to be a custom assembly. I am almost certain we can provide you with the replacements you need, but I'd like to check the length of the balance. 

You've confirmed the length of the channel to be 11-5/8", however, the stamp and design of your balance would indicate that it might measure 12-7/8". Can you please double check this?

The last piece of information I'll need to know is the exact number of balances you are looking to purchase. There is a quantity minimum of (2) for custom assemblies.

Please feel free to reach out with any other questions.

Quick Learner from USA
You are correct. My measurement is off. It is approximately 12 1/4 based on the attached pictures. Just a  tad over. Please take a look. I need 2- for both sides of the window.
 
Thanks! 
2 user uploaded images
Jasmine
Jasmine from SWISCO
SWISCO
Expert

Thanks for confirming! I'm afraid we would not be able to supply you with a replacement for the balance you have here. Our Extended-Travel assemblies do not match the specifications of your balance and would not be interchangeable. We've come across this style, cut in a 1/4" increment but we have not been able to supply the replacements for them.

Our sincerest apologies that we could not be of more help with this repair but please don't hesitate to reach out with any other questions you might have.

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