Ribbed Tilt Channel balance

A home owner from Illinois says:
I am having trouble identifying my channel balance. The windows are tilt and look similar to the ribbed channel balances series 750 and 751. When viewing the videos however, this is where the similarities end. I see no easy way of getting to the balances as there are no screws either on the balance or the frame surrounding the window. Furthermore, the numbers imprinted on the hardware do not match the options for the aforementioned series numbers. The information on the hardware is: 28B BSI TO. Any assistance you can provide would be greatly appreciated, both on replacement part to order and replacement procedure.
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Tom from SWISCO responded:

I'm leaning toward Series 751, but that depends... what's attached to the end of the cord? It should be some kind of clip or shoe. You may want to remove the balance to get a better look.

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