Emily from SWISCO responded:
September 14, 2021
Hi there! It looks like you have either our S351-25, with a 15-002 bottom attachment, or S390-25, with a 15-001 bottom attachment. Take a look at the image below to determine which balance you'll need. You'll also need a spring strength option of 2430. If you have any further questions just let us know! Comparison of the S351 and S390 balance shoes.
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Emily from SWISCO responded:
November 1, 2021
It sounds like the spring strength option may not be strong enough, which would make the window not fully close. Can you weigh your sash on a scale and tell us the exact sash weight? That will help us confirm. |