Channel balance in vinyl Pella window : SWISCO.com

Home Owner from Lakewood, WA

Jul 6, 2021 2:32 pm

Dear Sir or Madam,

I need to replace both of the channel balances in the pictured vestibule window - the marking on the right balance is "13 3 IL Caldwell".

Thank you in advance for advising me on which replacement parts I need!

1 user uploaded image

6 Replies

Emily from SWISCO

Jul 9, 2021 11:25 am

Hello!

We'd be happy to help but we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory. Take a look at the video below, it'll go over exactly what we'll need to see.

Home Owner from Lakewood, WA

Jul 9, 2021 5:51 pm

Sure - here are further images showing the ends.

The sash weighs 13 lbs., the length of the metal section of the balance is 14".

Thanks for your help!

5 user uploaded images

Emily from SWISCO

Jul 12, 2021 9:28 am

Perfect!

With this combination of attachments, you could have either an S380-14 or S385-14 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. According to the stamp option chart on the S380 and S385's product page, you'll need a spring strength stamp option of 1350 for a sash weight range of 12 to 15 pounds.

If you have any further questions just let us know.

Comparison of the S378, S380 and S385 balance shoes.

Home Owner from Lakewood, WA

Jul 12, 2021 2:45 pm

Thank you so much for your help, Emily! I've placed an order for the correct balances.

Emily from SWISCO

Jul 13, 2021 8:14 am

It was my pleasure. Thank you so much for your order! If you have any future hardware questions, you know where to find us!