Dear Sir or Madam,
I need to replace both of the channel balances in the pictured vestibule window - the marking on the right balance is "13 3 IL Caldwell".
Thank you in advance for advising me on which replacement parts I need!
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Emily from SWISCO responded:
July 9, 2021
Hello! We'd be happy to help but we'll need you to remove an undamaged balance with the end attachments intact to compare to our inventory. Take a look at the video below, it'll go over exactly what we'll need to see. |
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Emily from SWISCO responded:
July 12, 2021
Perfect! With this combination of attachments, you could have either an S380-14 or S385-14 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. According to the stamp option chart on the S380 and S385's product page, you'll need a spring strength stamp option of 1350 for a sash weight range of 12 to 15 pounds. If you have any further questions just let us know. 
Comparison of the S380 and S385 balance shoes.
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Emily from SWISCO responded:
July 13, 2021
It was my pleasure. Thank you so much for your order! If you have any future hardware questions, you know where to find us! |
