Channel balance, non tilt, 16" long, no wings

Home Owner from Florida
Hi!  Even that the picture shows stamp 15 10 I am afraid that the information is wrong. Bought balances that size, but they didn't hold the sash. Bought the bigger size for 13-16 Lbs. Didn't hold it either. As you can see in the picture the original one has two springs instead of one. The weight of my sash is 24 Lbs. Do you guys offer something like that?  Thanks for your time!
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Home Owner from Florida
Sorry!  Just saw that two of the pictures didn't upload. Added it below. 
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Emily
Emily from SWISCO
SWISCO
Expert

Thanks for reaching out to us! We can help with this, but it must be a custom order due to the weight. Can you measure the bottom shoe as shown below and tell us what you get? How many balances are you looking to order? 

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

Home Owner from Florida
Hi!  Thanks for responding!  The size of the bottom shoe is 1 1/8". If you don't mind quoting me for two balances, please. Thanks!
Home Owner from Florida
Hi and thank you for responding!  The size of the bottom shoe is 1 1/8". I would like to order two balances. Could you send me an estimate, please. Thanks. 
Emily
Emily from SWISCO
SWISCO
Expert

Thank you kindly! I've just emailed you a purchase link for (2) S390-16 balances with the 1570 stamp, rated for a sash weighing 23 to 26 pounds. Note that there is also a 5-6 week lead time. 

Please let us know if you have any questions! 

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