Channel balance replacement

A home owner from says:
Non-tilt window
Channel: 30" length, 1/2" width, marking: 29 2 ER CALDWELL
Top guide: winged
Bottom shoe: not winged measures 1" (I think matches 15-002)
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Casey from SWISCO responded:

Hello,

Your photos resemble the S395-30 channel balance with a 2920 strength option but this assembly comes with the 1-1/8" deep 15-001 bottom fitting. If you're confident that your balances use the smaller 15-002, we can supply them but it would need to be a custom order. If so, we would need to confirm the number of balances that you need with the minimum being two. Thank you! 

Comparison of the S351 and S390 balance shoes.
Comparison of the S351 and S390 balance shoes.

A home owner from 32828 says:
Hello,

I would like to custom order the channel balance similar to S395-30 with the 2920 strength option but with the 1" deep 15-002 bottom fitting, Quantity: 4. Please let me know how to place the custom order. I would also like to order the 5/8" top sash guide, Kinco, part number 18-166, Quantity: 4.

Thank you for your help in identifying the parts.
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Casey from SWISCO responded:

Thanks for getting back to us. We just sent over an order link and price quote for the balances you requested. The top sash guides are not included in the link but you are welcome to add them to your cart directly on the 18-166 product page to purchase with the custom balances. 

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