Channel balance replacement

A home owner from California says:

Length: 30x 5/8 widow in Kitchen

And also I think this is broken. Is this the part name "Top Sash Guide "?
Can I buy size 5/8" Top Sash Guide
18-064 ?
Thank you,
Thumbnail of the uploaded file named IMG_6206.jpg
Profile picture of Paul
Paul from SWISCO responded:

Our 18-064 top sash guide looks nothing like the sash guide you're showing us.Our 18-188 looks like it may be a closer match. Take a look and carefully review our measurements to confirm they match up with yours. 

How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.