Channel balance roller is split, not allowing string to retract.

A home owner from Vero Beach, FL says:
December 4, 2022
The roller in the channel balance is split, not allowing the string to retract, therefore keeping the spring in the stretched position. It is a PGT aluminum window if that matters? What model number is needed to replace this channel balance? I'd like to purchase this from Swisco as soon as possible. Thank you!
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Emily from SWISCO responded:
December 6, 2022

Hello there!

Thank you for reaching out to us. Based on what I see here, my recommendation would be the S395-37 channel balance. Your 36 9 stamp is outdated and doesn't correspond with any of our strength options. With that said, you'll need to weigh your sash and refer to the chart under the product description on the S395-37 store page to determine the appropriate spring strength option for your balance.
A home owner from Vero Beach, FL says:
December 6, 2022
Hello Emily,
I'll check out the product page when I get home this evening and purchase the appropriate channel balance.
Thank you,
John
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Emily from SWISCO responded:
December 6, 2022

Sounds good, John. Let me know if you have any questions and I'd be happy to help! 
37" Series 395 Channel Balance
37" Series 395 Channel Balance
S395-37
$13.34
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