Channel balance spring

Hello, Charlie. The S385-34 that you purchased will not work for your window, unfortunately. In addition to being too long, it's also not the right configuration. What you have here are special "extended-travel" type balances, meaning their cord is much longer than what you'll find on stock balances.

We can help, but these have to be a custom order. Please give me a little time to confirm the availability of this heavy-duty spring and I will get back to you ASAP.

In the meantime, you can see our return policy here.

Okay, we can definitely supply your original balance as a custom order. What I'll do now is email you a purchase link and price quote that will allow you to add 2 of these to your cart. You can then checkout as normal.