Tom from SWISCO responded:
May 24, 2018
Thanks for contacting us. I believe we can replace this balance, though it will have to be specially made due to its length. Before we can continue, can you confirm the depth of the bottom shoe? It's the nylon piece closer to the camera in your first photo. I think that might be either our 1" deep 15-005 or 1-3/32" deep 15-004. Can you also tell me how many of these you need? |
This is a pic of the boot if it helps. I would need six of these for three windows
Thank you!!
Tom from SWISCO responded:
May 31, 2018
I'm afraid that picture does not tell me the depth of the shoe. See the image below, this should clarify the dimension we need. Both shoes are the same size except for the depth. Comparison of 15-004 and 15-005
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Tom from SWISCO responded:
May 31, 2018
No, now you're measuring the top attachment. The bottom boot is what we need you to measure, but we need the depth. Please carefully go over the image I posted in my last response for reference. All you need to do is tell me if you have the 15-004 or 15-005 based on the depth, which is the only difference. The 15-004 is 1-3/32" deep and the 15-005 is 1" deep. Once you tell me that I will email you a special order link for 6. |
Tom from SWISCO responded:
June 6, 2018
Great, thanks. I will email you a special order link now for six of these balances. |