Channel balance support help

A quick learner from USA says:
October 2, 2017
I need new parts for my window to help with the channel balances. I've attached photos to help identify the window parts I need.
Window hardware
Profile picture of Casey
Casey from SWISCO responded:
October 5, 2017
Thanks for posting. I would like for you to start with taking a look at our 18-166 top sash guide. Make sure your measurements match ours. As for your channel balance, it may be our Series 380, however I can not really confirm that because I can hardly see the balance shoe in your photos. If you could send us some additional photos of the entire balance as well as provide the metal length of the balance, we will get back to you with more definitive answers.
A quick learner from home says:
October 5, 2017
Hi, my metal length is 30 inches and I attached 3 more photos to help identify the correct parts.
Channel Balance
Profile picture of Casey
Casey from SWISCO responded:
October 10, 2017
I am leaning towards our S380-30 channel balance as a replacement. Take a look and let us know your thoughts.
A quick learner says:
October 10, 2017
I ordered 2 channel balance and 2 sash guides for my window. If they work perfectly I'll order the remaining sets for 8 more windows. I'll keep you posted.

Thanks!
5/8" Top Sash Guide, Kinco
5/8" Top Sash Guide, Kinco
18-166
$1.33
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.