Channel guides

A quick learner from Nashville says:
July 22, 2019

I call them end caps..could you please help with the proper size

I ordered 4 the wrong size from you. Need one the left..ordered right side one. hole is too low and a tiny bit longer

In another email I sent a picture of the broken one.. please help if you can with the correct size! Thank you!

Thumbnail of the uploaded file named 9E0F2DFD-69B8-42DC-8A9B-FE53D7B8A632.jpeg
Thumbnail of the uploaded file named E5FE010B-FC2C-41C3-8D10-695FA179C312.jpeg
Thumbnail of the uploaded file named 874B2543-C5B4-4FE2-99EA-FE725FDDFA0A.jpeg
Thumbnail of the uploaded file named E63F22AF-AFB8-4886-BCB2-4FD9ED1FCDD1.jpeg
Profile picture of Paul
Paul from SWISCO responded:
July 29, 2019

I'm afraid that we were unable to match your top sash guide with anything better. All we can suggest is that you move the top sash guide up a little in the sash so you can install the screw. Would that work for you?
A quick learner from Nashville says:
July 30, 2019
Thank you..that worked!
Profile picture of Paul
Paul from SWISCO responded:
July 30, 2019

That's great news! I'm glad it was an easy fix. If you ever need anything else, please let us know.
Sliding Window Roller, 1/2" Flat Wheel
Sliding Window Roller, 1/2" Flat Wheel
87-160
$7.09
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.