Swisco Customer Service,
Regarding previously received my order, you correctly sent me (2) parts, #: S-350-32.
I now need the following channel balance top. I could not locate this part on the website.
This part is 1.5" long, and 5/8" wide.
Thank you,
Hello! Thanks for reaching out to us. This part is called a "top sash guide." These keep the balance in the sash during general operation and prevent it from shooting up into the track by its own tension.
The bad news is that I don't think your exact model is made anymore. Just looking at its design I think it might be the old Milgard brand guide, which is obsolete. Is that name at all familiar to you? Can you verify if you have a Milgard window?
Assuming I'm right, then you could conceivably use our 18-009 as a replacement. The catch is that you have to trim the top edge off with a utility knife so that it fits in the space available in your window. Just note that any product altered in this way cannot be returned for a refund. See our return policy here for more information. I'll also share the 18-009's specs so you can review it for yourself.
You're very welcome. Thank you so much for the order and please let me know how it works out, or if you had any follow-up questions. We're always here to help!
