Tom from SWISCO responded:
March 26, 2021
Thanks for reaching out to us. I just wanted to let you know that we're looking into this locking handle and hope to have an answer for you soon. Please bear with us a little longer as we look into it. |
Tom from SWISCO responded:
March 30, 2021
Thanks again for your patience. So, I have some good news: there is a product we can bring in that we think can replace your original. However, there are a few tiny, but important, details that I need you to clear up before we move forward. First, please look at the diagram below. This is for a product that we currently sell that's similar in design to your original, though it won't work. I'm just using it as an example. I want you to focus on two indicated measurements: the one marked 1/2" and the one marked 7/32". Can you give tell me what those same dimensions are on your original lock? We'll call the 1/2" measurement "A" and the 7/32" measurement "B." There are five sizes available for this new product we're trying to bring in for you, and I need you to tell me which one is a match. They are as follows:
Please get back to me at your earliest convenience and we can work from there. |
Tom from SWISCO responded:
March 31, 2021
Thank you so much! With those dimensions in mind, I think our A: 7/16" & B: 7/32" size would be best for you. Can you just confirm that you want this in white, or another finish? Once you give me the go-ahead on that, I'll get the ball rolling. |
Tom from SWISCO responded:
April 1, 2021
We don't have photos of this lock yet since it's still being made, but it's going to more or less look like the image below with a couple differences. Namely, yours will have front mounted holes for installation screws. It's also missing the removable key handle, which will be sold separately. We're also bringing those in, of course. As for color, the finishes available will be dark bronze (shown above), white, and aluminum; aluminum would probably be the closest color to chrome. The image below will show you a different, unrelated part we carry that has the same color finish to give you an idea of what it'll look like. |
Tom from SWISCO responded:
April 1, 2021
Awesome, I'm glad to hear it. We'll get the ball rolling on having stock made up in an aluminum finish and we'll notify you the moment they are available. This typically takes 5-6 weeks. |