Closet Parts
Thanks,
I'm concerned that I have a door that is meant to hang from a top bracket and track (like the one in the first picture I sent with the bent track) while the items you're referencing (23-121 and 23-312 and the 23-453 I already bought) are meant to support the door from below (using 23-312). Does that seem right? I'm concerned that if the weight of my door is supported from below (from 23-312) then it will sit too low in the door frame. I'm worried if I just stick a 23-121 on the top of my door and use the bottom bracket I already have (see picture below) it will sit too low. Does that make sense?
Thank you for reaching out to us. I believe you need a specific top track and bottom jamb bracket to go with your door that we don't presently sell. It appears you're mixing different Series of parts as well. Please allow us some time to look into this and we will get back to you as soon as we have more information!
I don't believe the track you ordered from us will work, unfortunately. However, we are bringing in the correct track with the pivot bracket that you need. We will reach out to you the moment they're available.
Thanks much!
Hello there! Our photographer is working on getting photos of the parts so that we can get them online. I will update you when they're online as soon as they're ready!
Thank you again for your continued patience! We truly appreciate it.
Please see our new 23-461 track which is online! Let us know if you have any questions and we'd be happy to help.