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Emily from SWISCO responded:
November 15, 2022
Hello! Thank you for waiting during this busy season. I'm afraid I cant identify your roller from these photos. I would need to see an undamaged assembly removed from the door to compare to our inventory. |
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Emily from SWISCO responded:
November 17, 2022
Great, thanks for getting that for us. I'm not familiar with this roller so I'm going to have one of our senior experts take a look and see if they could recommend a replacement for you. We'll reach out as soon as more information is available. Thank you! |
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Paul from SWISCO responded:
November 17, 2022
To help with our search, can you tell us the diameter of the wheels and the offset of the housing? |
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Paul from SWISCO responded:
November 23, 2022
I'm afraid it's hard to get accurate dimensions from photos. Can you write out the requested dimensions instead? You can also view our return policy here . |
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Paul from SWISCO responded:
December 1, 2022
Hello and thank you for waiting during this busy season. We are still researching this but if you could write out the wheel diameter and the size of the offset, that would be a huge help! |
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Paul from SWISCO responded:
December 1, 2022
I'm not able to make out your measurements from photos but you can start by comparing your specifications with the 23-010 which has a flat 3/4" nylon wheel and 1/2" offset. |
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Paul from SWISCO responded:
December 5, 2022
I'm afraid the two-wheel version of the 23-010 is no longer made but the single-wheel should still work for you. |