Coil Balance Assembly

A quick learner from U.S.A. says:
Do you have something like this assembly?
Thumbnail of the uploaded file named coil balance.jpg
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Tom from SWISCO responded:

We sure do. See our 15-180 pivot shoe, 15-186 clip, 15-182 bushing, and finally our Series 190 spring. These parts are all sold separately, but you only need to replace what broke. You can reuse the rest.

A quick learner from U.S.A. says:
I have one of your springs that has a stamp "4 EM. Will that work?
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Tom from SWISCO responded:

That stamp might mean you need an S190-440 4 lb coil spring. If you're uncertain though, obtain the exact weight of the window sash. Give us that exact weight and we'll work out what you need. 

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