Coil balance

A handy person from Philadelphia says:
My window right side of coil balance was broken, and I need to replace it. Here is my window model info-
Silverline CPD# SIL-N-5
8501 double hung vinyl dua glazed
18892216*1*5*1.2

It was installed in 2011.
If you could help me to ID the replacement part, that will be great.
Thank you so much!!
XG
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Casey from SWISCO responded:

Greetings! We can certainly help with this. It helps to know that this is for a Silverline window, but we'll still need to see a photo of your coil system to determine the right replacement. From there, we'll let you know exactly what you need!

A handy person from Philadelphia says:
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Bob from SWISCO responded:

Thanks for getting back to us! I still can't quite see the pivot shoe in these photos, but I'm pretty sure you're working with the 15-087. This is compatible with our Series 180 Coil Springs. Let us know if you have any further questions!

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