Coil balance broke on both sides

Question

I'm hoping you can help identify these parts! The coil snapped on both sides. The foot is broken as well on one side. I have not yet tried to remove the parts from the channel because there is no opening for it, which I plan to cut myself when it comes time. There are no markings from what I can see on both the hardware and the window itself. I don't know what manufacturer/model the window is.

Thank you for your help.

Casey · Accepted Answer

Hello,

I'm confident that we can replace your coil balance hardware but we'll need to see it removed from the window. We've related some videos to assist you but start with our video on the cutout method below. Thank you!